Returns & Refund Policy

At CarCode Pro, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully, as it outlines the conditions under which returns and refunds are accepted.

By placing an order on our website, you agree to the terms outlined below.

Free Shipping & Delivery

  • We offer free shipping to all of our customers, on all orders.

  • Orders are typically dispatched the same day.

  • Delivery times vary by location, but we aim to deliver orders within 5-9 business days only using trusted carriers. Please note this can be longer than expected during busy times.

  • If your delivery is taking longer than expected, please reach out to our friendly support team support@carcodeshop.com.

Return Eligibility

We have a 90 day money back guarantee for all of our customers. We accept returns within 90 days of the delivery date, provided all of the following conditions are met:

  • The item must be unused, uninstalled, and unopened

  • The product must be returned exactly as received

  • All original packaging, accessories, manuals, and inserts must be included

  • The item must be in resaleable condition

⚠️ Any item that shows signs of use, installation, damage, or altered packaging will NOT be eligible for a refund.

Return Shipping Costs

  • While shipping to you is free, customers are responsible for paying return shipping costs

  • We recommend using a tracked shipping service, as we are not responsible for lost return shipments

Order Number Requirement (Mandatory)

To ensure your refund is processed correctly:

  • Your order number MUST be clearly enclosed inside the return package

  • If a return is received without an order number, we will be unable to identify the purchase

  • Returns received without an order number will NOT be refunded

This requirement is strictly enforced.

Refund Process

  • Refunds are issued only after the returned item has been received and inspected by our team

  • Once approved, refunds are processed within 5-10 business days

  • Refunds are issued to the original payment method only

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • You must contact us at support@carcodeshop.com within 48 hours of delivery

  • Please include clear photos of the item and packaging

  • Once verified, we will offer either a replacement or a full refund at no additional cost

Incorrect Address & Delivery Issues

  • Customers are responsible for providing an accurate and complete shipping address

  • Orders shipped to the address provided at checkout are considered fulfilled

  • We are not responsible for delays, losses, or non-delivery due to incorrect address details

Refused or Unclaimed Packages

  • If a package is refused or unclaimed and returned to us, return shipping costs may be deducted from any refund

  • Original shipping costs (even if free) are non-refundable

Chargebacks & Disputes

We encourage customers to contact our friendly team at support@carcodeshop.com to resolve any issues.

Filing a chargeback or payment dispute without contacting us first will require us to formally dispute the claim with your bank or payment provider. This process may take up to 4 weeks (or longer) to reach a final resolution. We strongly encourage customers to contact us directly first so we can resolve the matter quickly and fairly.

Policy Acceptance

By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy.